Shipping Policy

Effective Date: 2024/12/1

At AliExpress powered by Shoplazza, we are committed to providing a seamless and cost-effective shopping experience for our customers in Colombia. Please review our shipping policy below for important details about our delivery services.

1. Shipping Destinations

We currently ship exclusively to addresses within Colombia. Unfortunately, we are unable to process orders for delivery to other countries at this time.

2. Free Shipping

We offer free shipping on all orders, regardless of the order value or destination within Colombia. There are no hidden fees or additional shipping charges.

3. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • You will receive an order confirmation email once your payment is completed and another email with tracking information once your order is shipped.

4. Delivery Time

  • Estimated delivery time within Colombia is 15-30 business days from the date of shipment.
  • Delivery times may vary depending on your location and other factors such as holidays or unforeseen delays.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.

6. Address Accuracy

To ensure timely delivery, please double-check your shipping address before completing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

7. Undeliverable Packages

If a package is deemed undeliverable due to incorrect address details or other reasons beyond our control, it may be returned to us. In such cases:

  • We will contact you to confirm the address and arrange for re-shipment.
  • Additional shipping fees may apply for re-delivery.

8. Contact Us

If you have any questions or concerns about your shipment, please contact us at:
AliExpress powered by Shoplazza
Email: cs-co@shoplazza.info