Effective Date: 2024/12/1

At AliExpress powered by Shoplazza, customer satisfaction is our top priority. We strive to ensure your shopping experience is smooth and enjoyable. If you encounter any issues with your order, please refer to the following Return & Refund Policy for guidance.

1. Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.
• If you want to cancel your order and get a refund, please contact us before the shipment.

2. Refund for Damaged Items

If any items you receive are damaged, you are eligible for a full refund. To apply for a refund:

• Contact us within 7 days of receiving the damaged item.
• Provide your order details and photographs clearly showing the damage.
• Our team will review your request and process the refund within 5-10 business days after approval.

3. Refund for Packages Lost in Transit

If your package is indicated as "lost in transit" on its tracking details, you can apply for a full refund.

• Submit your refund request once the tracking status confirms the loss.
• If the package eventually arrives, you can keep it at no additional cost, and there is no need to return it.

4. Refund for Late Delivery

If your package is not delivered within 60 days of shipment, you are eligible for a full refund.

• Apply for the refund on or after the 60th day from the shipment date.
• If the package is delivered later, you are welcome to keep it without returning it.

5. Non-Refundable Situations

Refunds will not be granted in the following cases:

• The item was damaged due to misuse or mishandling by the customer.
• The delivery delay was caused by incomplete or incorrect shipping information provided by the customer.
• The personalized and customized items.
• The refund request was submitted beyond the specified timeframes.

6. Refund Process

To apply for a refund, please follow these steps:

1. Contact our customer service team at cs-co@shoplazza.info.
2. Provide your order number, relevant tracking details, and any supporting evidence (e.g., photos of damaged items or tracking screenshots).
3. Wait for our team to verify the claim. Once approved, the refund will be issued to your original payment method within 5-10 business days.

7. Returns Policy

In most cases, we do not require the return of damaged or late items. If a return is required for any reason:

• The refund can be requested within 14 days of the arrival date.
• You will be informed during the refund process.
• Return shipping costs will be covered by us if the return is due to a mistake or defect on our part. Otherwise, the return shipping cost will be covered by customers.
• The returned items must be unused and securely packed in their original packaging.
• Proof of purchase (receipt, order confirmation) is required for all returns.

8. Exchange Process

• The exchange can be requested within 14 days of the arrival date.
• If you would like to exchange an item for a different size or color, please contact our customer service team to initiate the exchange.
• Customers are responsible for the shipping costs associated with returning the item for exchange.

9. Contact Us

For any questions or assistance with your return or refund, please reach out to:
AliExpress powered by Shoplazza
Email: cs-co@shoplazza.info