Recently searched
- ${item}
Hot searches
-
${item.word}
Help Center
General Questions
What languages does your customer service support?
We provide customer service in English.
What are your business hours?
Our customer service team is available Monday to Friday from 8 AM to 5 PM (COT).
Is shopping on your website secure?
Yes, we use advanced encryption and security protocols to protect your data.
Ordering
How do I place an order?
Add items to your cart, proceed to checkout, and complete your payment.
Can I cancel my order after placing it?
Yes, contact us immediately at cs-co@shoplazza.info to request a cancellation.
Is there a minimum purchase requirement?
No, there is no minimum order value.
How can I check my order status?
Log in to your account and navigate to "Order History" to view your order status.
Payment
What payment methods do you accept?
We accept PSE (Pagos Seguros en Línea).
Are payments made on your website secure?
Yes, we use SSL encryption to ensure your payment information is safe.
Can I pay in Colombian pesos?
Yes, all payments are processed in Colombian pesos.
Shipping
Do you ship internationally?
No, we only ship within Colombia.
Is shipping always free?
Yes, we offer free shipping on all orders.
How long does it take to process an order?
Orders are typically processed within 1-3 business days.
What is the estimated delivery time?
Since our products are shipped from global warehouses, the estimated delivery time is 15-30 business days after shipment.
Can I expedite my shipping?
No, we currently only offer standard free shipping.
Returns & Refunds
What is your refund policy?
We provide refunds for damaged items, lost packages, or delayed shipments over 60 days.
How do I apply for a refund?
Email us at cs-co@shoplazza.info with your order details and supporting evidence.
What if my product arrives damaged?
Contact us with photos of the damage to receive a refund.
How long does it take to process a refund?
Refunds are typically processed within 5-10 business days after approval.
Can I get a refund for late delivery?
Yes, if your package is not delivered within 60 days, you are eligible for a refund.
Products
What types of products do you offer?
We sell a wide variety of high-quality items, including fashion, electronics, and home goods.
Are your products new?
Yes, all our products are brand new.
What if an item I want is out of stock?
Items available for purchase are in stock.
Account & Technical Support
Do I need an account to place an order?
No, but having an account makes it easier to track orders and save your details.
How do I create an account?
Click "Sign Up" on our website and follow the prompts.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions.
Can I delete my account?
Yes, contact us at cs-co@shoplazza.info to request account deletion.
What should I do if I experience technical issues?
Contact our support team for assistance with any website issues.