We provide customer service in English.
Our customer service team is available Monday to Friday from 8 AM to 5 PM (COT).
Yes, we use advanced encryption and security protocols to protect your data.
Add items to your cart, proceed to checkout, and complete your payment.
Yes, contact us immediately at cs-co@shoplazza.info to request a cancellation.
No, there is no minimum order value.
Log in to your account and navigate to "Order History" to view your order status.
We accept PSE (Pagos Seguros en Línea).
Yes, we use SSL encryption to ensure your payment information is safe.
Yes, all payments are processed in Colombian pesos.
No, we only ship within Colombia.
Yes, we offer free shipping on all orders.
Orders are typically processed within 1-3 business days.
Since our products are shipped from global warehouses, the estimated delivery time is 15-30 business days after shipment.
No, we currently only offer standard free shipping.
We provide refunds for damaged items, lost packages, or delayed shipments over 60 days.
Email us at cs-co@shoplazza.info with your order details and supporting evidence.
Contact us with photos of the damage to receive a refund.
Refunds are typically processed within 5-10 business days after approval.
Yes, if your package is not delivered within 60 days, you are eligible for a refund.
We sell a wide variety of high-quality items, including fashion, electronics, and home goods.
Yes, all our products are brand new.
Items available for purchase are in stock.
No, but having an account makes it easier to track orders and save your details.
Click "Sign Up" on our website and follow the prompts.
Click "Forgot Password" on the login page and follow the instructions.
Yes, contact us at cs-co@shoplazza.info to request account deletion.
Contact our support team for assistance with any website issues.